Every piece is inspected before it leaves us. Over the past few years, fewer than 1% of orders have involved a damaged or defective item — and in that time, we haven’t had a single report of a hijab arriving damaged. If it ever does happen to you, we’ll make it right.

Damaged or Defective Items

If your order arrives damaged, defective, or isn’t the item you ordered:

• Contact us within 3 days of delivery with your order number and a photo of the item.
• Once verified, we’ll issue a full refund — no restocking fee, no exceptions.

This covers items that arrive faulty. It doesn’t cover wear or damage that happens after you’ve used the item.

Shade Exchanges

We don’t run a general return-for-refund service on change-of-mind orders. But if a shade isn’t quite what you expected, we’ll get you into the right one.

• In person: Bring the unused item, tags attached, to our office at Deira-Dubai , and we’ll exchange it for your preferred shade on the spot.
• By post: If you can’t come in, our team will fully coordinate a shade exchange remotely — but you’ll need to arrange and cover the courier both ways (item to us, replacement back to you). Send us the tracking details once it’s on its way and we’ll take it from there.

We don’t cover return shipping for exchanges. A pickup-and-redelivery round trip typically costs several times a standard delivery fee, so this stays on the customer’s side for now.

Conditions

• Items must be unused, unworn, and in original packaging with tags attached.
• Refunds are issued to the original payment method within 6 business days of us receiving and verifying the item.

How to Start a Return or Exchange

Contact us at WhatsApp with your order number, and photos if it’s a damage or defect claim. We’ll walk you through the rest.