Privacy Policy

Laura Veils respects your privacy and is committed to protecting the personal information you share with us when you visit lauraveils.com or place an order. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

Information you give us directly:

  • Name, phone number, email address, and delivery address when you place an order or create an account
  • Payment details when you check out (processed securely by our payment provider — we do not store your full card details on our servers)
  • Any information you share with us via email, WhatsApp, or contact forms — for example, when requesting a return, exchange, or asking a question

Information collected automatically:

  • Device, browser, and IP address information
  • Pages viewed, products browsed, and how you interact with our site, via cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders, including sharing your name and address with our shipping/courier partners
  • Send order confirmations, shipping updates, and respond to customer service requests
  • Process refunds and exchanges
  • Send you marketing updates about new shades, restocks, or offers — only if you’ve opted in, and you can unsubscribe at any time
  • Improve our website, catalog, and shopping experience
  • Prevent fraud and keep our store secure

Cookies

Our site uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not work as expected if you do.

Sharing Your Information

We don’t sell your personal information. We share it only where necessary to run the business:

  • Shipping and delivery partners, to get your order to you
  • Payment processors, to complete your transaction securely
  • Accounting and order-management tools we use internally to run the business
  • Marketplaces where we also list products (for orders placed through those channels)
  • Marketing and advertising platforms, where we run product catalogs or ads — only aggregated or as needed to show you relevant products, never sold on

We may also disclose information where required by UAE law or to protect our legal rights.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. No online system is 100% secure, but we work to keep your data safe.

Your Rights

You can ask us to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your information, subject to what we’re legally required to retain (e.g., for order and tax records)
  • Opt out of marketing communications at any time

To exercise any of these, contact us using the details below.

Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with an updated date.